Only active employees of JJ Rhatigan in Ireland and the UK can access and place orders on the store.
Can I try on clothing before I buy?
Yes, employees are encouraged to try on clothing using the pop-up shop service before making a purchase.
What happens if my purchase exceeds €250?
If your purchase exceeds €250, you can pay the additional cost using a credit/debit card.
How long will it take to receive my order?
Orders will be received 5-6 weeks after the close-off period. The first bulk order includes a 3-week window for employees to place their orders, accounting for employees on Annual Leave, etc.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
Are there any shipping fees?
Shipping fees are covered by JJ Rhatigan.
What about Customs charges?
No customs charges are applied to JJ Rhatigan employees.
Can I amend my order after it's placed?
No, orders cannot be amended once they have been placed.
Can I cancel my order once placed?
No, you cannot cancel your order once placed.
Will I be notified if an item is not available?
Yes, if an item is unavailable, you will be notified via email by customersupport@swaghut.com.
Can I carry over my unused allowance to the following year?
No, any unused allowance does not carry over to the next year. Be sure to use your full allowance before your allocated expiration date.
Is the price on the store including VAT?
Yes, the pricing includes VAT.
Can I return or exchange items?
Returns and exchanges are accepted only for defective or damaged products. Requests must be made to customersupport@swaghut.com within 14 days of receiving the item.
How do I get support for any issues with the store?
For any general store-related queries, please contact SwagHut's dedicated support team at customersupport@swaghut.com.
For any questions relating to store vouchers, please contact the JJ Rhatigan HR Team internally.
How is employee data handled?
Employee data is protected in compliance with relevant data privacy regulations and is only used for processing orders.
